INTRODUCTION

Adored Maison Pty Ltd (“Adored Maison”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, how you can access or correct that information, and how you can contact us about privacy matters.

INFORMATION WE COLLECT

We may collect personal information that you provide to us when you use our website, join our mailing list, make an enquiry, create or manage a booking, purchase a product or service, attend an appointment, or otherwise communicate with us. Depending on your interaction with us, this may include your name, email address, telephone number, booking and appointment details, purchase and transaction information, preferences, communications with us and other information you choose to provide.

We may also collect technical information about use of our website, such as device and browser information, IP address, general location, pages viewed and website activity through cookies, analytics and similar technologies.

Where a service requires information relevant to its safe or appropriate delivery, we may ask for additional information. We will only collect sensitive information where it is reasonably necessary and with your consent, or where otherwise permitted by law.

HOW WE COLLECT INFORMATION

We generally collect personal information directly from you, including through our website, forms, booking system, email, telephone, social media, in person at Adored Maison and when you purchase or receive our services. We may also receive information from service providers that help us operate our business, such as booking, payment, email marketing and website platforms.

HOW WE USE YOUR INFORMATION

We may use your personal information to provide and manage our services; create, confirm, change and administer bookings; process purchases and payments; respond to enquiries; communicate with you about appointments, services and your relationship with Adored Maison; send news, offers, updates and invitations where you have consented or where otherwise permitted by law; improve our website, services and guest experience; maintain business records; prevent fraud or misuse; and comply with legal and regulatory obligations.

MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may use your contact details to send you news, offers, invitations and updates about Adored Maison. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us. We will handle electronic marketing communications in accordance with applicable Australian law, including the Spam Act 2003 (Cth).

WHO WE SHARE INFORMATION WITH

We may disclose personal information to trusted third-party service providers that help us operate Adored Maison, including providers of website hosting, online booking, customer management, payment processing, email communications, analytics, professional advice and technology support. We only disclose information where reasonably necessary for those services or where required or permitted by law. We do not sell personal information.

OVERSEAS DISCLOSURE

Some of the technology and service providers we use may store or process information outside Australia. The countries involved may vary depending on the providers we use from time to time. Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

COOKIES & ANALYTICS

Our website may use cookies, analytics and similar technologies to operate the site, understand how it is used and improve the guest experience. You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

DATA STORAGE & SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

ACCESS, CORRECTION & DELETION

You may ask us to access or correct personal information we hold about you. You may also ask us to delete information where appropriate, subject to any legal or legitimate business requirements that require us to retain it. To make a request, contact us using the details below.

PRIVACY COMPLAINTS

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies, you may also contact the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations. The current version will be published on this page and the “Last updated” date will be revised accordingly.

CONTACT US

For privacy questions, requests or complaints, contact Adored Maison Pty Ltd, 96 Queen Street, Woollahra NSW 2025 or email info@adoredmaison.com.